Your payout is released after the booking has been delivered, not when it is made. This is what allows Koobo to step in if a guest arrives to a genuine problem.
The timeline
Payouts are generally initiated on the first Saturday morning following the guest's checkout or the completion of the activity. In practice that means most hosts are paid within 1 to 7 days of a booking finishing.
Once a payout has been initiated, the transfer still has to clear your bank. Bank processing in the Philippines usually takes a few days, but can take up to 14 days depending on your bank.
A worked example
A guest checks out of your property on Tuesday 15 July. The payout is initiated on the following Saturday morning, 18 July. Depending on your bank, the funds land in your account somewhere between that weekend and the following fortnight.
What can delay a payout
- Incomplete payout details. Koobo cannot transfer funds without valid bank details and a business permit on file.
- Bank holidays and weekends. These push the clearing window out.
- Additional verification. Occasionally we need to confirm something before releasing funds.
- An open dispute. If a guest has raised an issue on the booking, the payout may be held until it is resolved.
Tracking it
You will receive a notification when a payout is being processed, telling you which booking it relates to. Your balance and payout status are also visible in your host dashboard at any time.
If a payout has not arrived
Check first that your bank details in your dashboard are correct and current. Koobo is not able to recover funds sent to incorrect details supplied by a host. If the details are right and it has been more than 14 days since the payout was initiated, email [email protected] with the booking reference.