Money on Koobo moves in one direction and through one channel. The guest pays the platform upfront, Koobo holds the funds until the booking has been delivered, then pays you.
What the guest does
All bookings require payment in full at the time of booking. There is no option to reserve now and pay later, and guests are not asked to hand you cash on arrival for the service they have already booked.
Payments are processed by Xendit, our payment provider. Guests can pay by credit card, debit card, and a range of e-wallets and local payment methods. Everything is charged in Philippine Pesos.
Koobo's role in the middle
For the purpose of collecting booking payments, Koobo acts as a limited payment collection agent for you. Once we have successfully collected a guest's payment, the guest has met their payment obligation to you for that amount. If anything then goes wrong with the transfer between Koobo and you, that is between Koobo and you, not something the guest has to resolve.
What you receive
After the stay or activity is completed, Koobo deducts the commission for that booking and pays you the balance to your nominated bank account, in Philippine Pesos.
Why the money is held until completion
Holding funds until after completion protects both sides. It gives a guest who arrives to a genuine problem a window in which the issue can be raised and resolved, and it gives you the assurance that the money for a confirmed booking is already collected and waiting rather than depending on a guest paying up on the day.
Payments must stay on the platform
Never ask a guest to pay you outside Koobo, and never accept a direct transfer for a booking that came through the platform. Off-platform payments carry no protection for either party and are a breach of the host terms.