Guests pay securely through Koobo when they book. Payments are processed through our payment partner Xendit and held until the booking reaches the payout stage.
This system helps:
- Protect both hosts and guests
- Confirm bookings before service is delivered
- Reduce payment risk and cancellations
Payouts are released once:
- The booking is complete (the guest has checked out, the rental has been returned, or the activity has finished).
- The guest’s payment has settled to Koobo — GCash usually takes about 2 business days, and cards about 5 business days, after the guest pays.
- Any disputes or issues are resolved (if applicable).
Payouts run in weekly batches, released each Saturday for bookings that are completed and settled by the Friday 11:59 PM (Philippine time) cutoff. If a booking is completed or settled after the cutoff, its payout moves to the next Saturday batch.
Your payout amount equals:
- Total booking value (the original amount, before any guest promotional discount)
- Minus host service fees
- Minus approved adjustments or refunds (if applicable)
Guest promotional discounts (such as the 5% first-booking offer) are funded by Koobo and do not reduce your payout — your payout and our commission are calculated on the original booking value.
Hosts do not need to collect payment directly through the platform.