Your confirmation email is sent as soon as your payment goes through, which on Koobo is immediately.
Bookings confirm instantly
There is no approval step and no waiting on a host. If your payment succeeded, you are booked. The email usually arrives within a few minutes, and the booking appears in your Koobo account straight away.
If the email has not arrived
Work through these in order:
- Check spam and promotions. This is the answer most of the time.
- Check your Koobo account. If the booking is showing there, you are booked. The email is a copy of the booking, not the booking itself.
- Check the email address on your account is spelled correctly. A typo at sign-up is the second most common cause.
If the booking is not in your account
If money has left your bank but no booking appears, email [email protected] with the payment date, the amount and the last four digits of the card used.
Do not rebook until we have checked, or you may end up paying twice for the same thing. We will trace the transaction with our payment provider and either complete the booking or refund it.
What the email contains
Your booking reference, the listing, your dates, the price breakdown and the cancellation policy that applies. Worth keeping, though everything in it is also in your Koobo account.
Other emails you will receive
Reminders before your booking, arrival details from your host through Koobo messages, and an invitation to leave a review afterwards. These are transactional messages tied to your booking rather than marketing.
Before you travel
Open the booking in your account the day before and screenshot the details. Mobile signal on parts of Siargao is unreliable, and having the address and your host's instructions available offline is more useful than you would expect.