Everything about a confirmed booking lives in your Koobo account, and it stays there after the trip.
Where to find it
Log in, open your bookings, and select the one you want. You will see:
- Dates and times, and the number of guests
- The listing, with its address or meeting point
- The full price breakdown, including any discount applied
- The cancellation policy that applies to this booking
- Your booking reference
- A link to your message thread with the host
The cancellation policy shown here is the one that counts
If a host later changes the policy on their listing, your booking keeps the version shown when you booked. The copy in your booking details is the authoritative one, not whatever the live listing says today.
Your confirmation email
You also receive a confirmation by email when a booking is confirmed. If it has not arrived, check spam and confirm the address on your account is correct.
Your booking reference
The fastest way for us to find anything. Include it whenever you contact [email protected].
Past bookings
Completed bookings stay in your account. You will need them to leave a review, which you can do within 30 days of completion.
If a booking is missing
Check you are logged in to the account you booked with. If you booked as a guest without an account, or used a different email, that is usually the explanation.
If it is genuinely missing, email [email protected] with the payment date, amount and the last four digits of the card used, and we will find it.
Before you travel
Worth a look the day before: confirm the address, re-read the arrival instructions from your host, and screenshot the details. Mobile signal on parts of Siargao is unreliable, and having the address offline is more useful than you would expect.